FORMEX Swiss Made Watches

It sometimes happens that our models are sold out. If you are particularly interested in a watch model that is currently not available, we invite you to click on the &quot;Notify me when available&quot; button on the model page, so you will be among the first to know when it is available.

It sometimes happens that our models are sold out. If you are particularly interested in a watch model that is currently not available, we invite you to click on the "Notify me when available" button on the model page, so you will be among the first

What happens if a model is currently not available?

Shopping Questions

Who's behind Formex?

What makes Formex watches special?

General

How do I buy a Formex watch or accessory?

Who do I contact if I have questions about the ordering process?

How can I stay informed about special deals and new model releases?

What level of quality can I expect from Formex?

Instructions and technical specifications

I have a question about a watch

Can I adjust the strap size myself?

Can I change a Formex strap by myself?

Do all straps and bracelets in the online store fit all watch models?

Bezels

Straps, bracelets & bezels

Can I pick up my order at your offices?

What happens if I’m not home when my shipment arrives?

Can I track my shipment?

Is my shipment covered by insurance?

Do I have to pay additional taxes and duties when receiving a Formex watch?

Do I have to pay for shipping?

Shipping

Is the Credit Card payment option safe?

What payment options are available?

Payment

Can I add a note to the gift?

Can I have the watch sent to somebody else’s address?

Can I order a Formex with gift wrapping?

Gift Options

I ordered the wrong watch/accessory. What now?

Can I return my watch?

Can I return my strap/clasp/other accessories?

When can I return a watch and expect a full refund?

Can I return my watch if I want to change order modalities?

What happens to my payment after I send the watch back?

Returns

I want to report an issue with my watch

What’s covered by the warranty?

How do I take care of my Formex correctly?

How often should a mechanical watch be serviced?

Service and Repairs

What happens if a model is currently not available?Updated 9 months ago