FORMEX Swiss Made Watches

<div data-block="true" data-editor="8acok" data-offset-key="6evrt-0-0" id="isPasted"><div data-offset-key="6evrt-0-0"><span data-offset-key="6evrt-0-0"><span data-text="true" style="font-size: 16px;">If you have already placed your order, please note that Formex custom makes each order, therefore&#xA0;</span></span><span data-offset-key="6evrt-0-1"><span data-text="true" style="font-size: 16px;">allow up to 5 days for us to assemble, test, control, pack and ship your watch</span></span><span data-offset-key="6evrt-0-2"><span data-text="true" style="font-size: 16px;">. We ship international orders via DHL Express, which typically takes 3 to 7 days for delivery. Once your order is dispatched, you will receive a confirmation Email with a tracking link and options to re-route and schedule your delivery. Please note that choosing a DHL pick-up location is unfortunately not possible.&#xA0;</span></span></div></div><div data-block="true" data-editor="8acok" data-offset-key="4rcpg-0-0"><div data-offset-key="4rcpg-0-0"><span data-offset-key="4rcpg-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="8acok" data-offset-key="8usfp-0-0"><div data-offset-key="8usfp-0-0"><span data-offset-key="8usfp-0-0"><span data-text="true" style="font-size: 16px;">If you have pre-ordered a model that is temporarily out of stock, expected delivery information can be found on the product page in the black infobox above the &quot;Pre-Order Now&#x201D; button.<br></span></span><span data-offset-key="8usfp-0-0"><span data-text="true" style="font-size: 16px;"><br>If you have any further questions, please contact us by e-mail at <a data-fr-linked="true" href="mailto:info@formexwatch.com" id="isPasted">info@formexwatch.com</a> or via Live Chat on our website during our opening hours.</span></span></div></div><p id="isPasted"><br></p><p><br></p>

Who do I contact if I have questions about the ordering process?

Shopping Questions

Who's behind Formex?

What makes Formex watches special?

General

How do I buy a Formex watch or accessory?

What happens if a model is currently not available?

How can I stay informed about special deals and new model releases?

What level of quality can I expect from Formex?

Instructions and technical specifications

I have a question about a watch

Can I adjust the strap size myself?

Can I change a Formex strap by myself?

Do all straps and bracelets in the online store fit all watch models?

Bezels

Straps, bracelets & bezels

Can I pick up my order at your offices?

What happens if I’m not home when my shipment arrives?

Can I track my shipment?

Is my shipment covered by insurance?

Do I have to pay additional taxes and duties when receiving a Formex watch?

Do I have to pay for shipping?

Shipping

Is the Credit Card payment option safe?

What payment options are available?

Payment

Can I add a note to the gift?

Can I have the watch sent to somebody else’s address?

Can I order a Formex with gift wrapping?

Gift Options

I ordered the wrong watch/accessory. What now?

Can I return my watch?

Can I return my strap/clasp/other accessories?

When can I return a watch and expect a full refund?

Can I return my watch if I want to change order modalities?

What happens to my payment after I send the watch back?

Returns

I want to report an issue with my watch

What’s covered by the warranty?

How do I take care of my Formex correctly?

How often should a mechanical watch be serviced?

Service and Repairs

Who do I contact if I have questions about the ordering process?Updated 9 months ago