Formex Watch SA is an independent watch manufacturer based in Biel/Bienne, Switzerland. The enthusiast-based brand was founded in 1998 by two Swiss brothers, both watchmakers and enthusiasts alike. They wanted to combine their passion for watches wit

Formex Watch SA is an independent watch manufacturer based in Biel/Bienne, Switzerland. The enthusiast-based brand was founded in 1998 by two Swiss brothers, both watchmakers and enthusiasts alike. They wanted to combine their passion for watches with their love for motorsports and are the inventors of the patented Case Suspension System.&#xA0;In 2016, the company was taken over by Rapha&#xEB;l Granito, a young entrepreneur from Biel/Bienne, who changed the business model and transitioned the brand into the digital age. Rapha&#xEB;l combines his family&apos;s expertise in the manufacturing of watch components with his thrive of breaking boundaries, taking risks and testing limits.

Who's behind Formex?

Formex, established in 1999 and based in Biel/Bienne Switzerland, is a family-owned-and-operated independent watch manufacturer at the intersection of breakthrough engineering and unique design. The family's deep roots and ties to high-end watch comp

Formex, established in 1999 and based in Biel/Bienne Switzerland, is a family-owned-and-operated independent watch manufacturer at the intersection of breakthrough engineering and unique design.&#xA0;The family&apos;s deep roots and ties to high-end watch component manufacturing explain the innovative features and use of materials that provide Formex watches with unparalleled functionality, comfort, and durability.&#xA0;Besides their patented case suspension system, Formex is a pioneer in gradual Micro-adjustment clasp systems, available in all Formex bracelets and straps. Each model features a tool-less quick-release system making the changing of a straps or even a bezels possible in seconds.Every Formex is built to be worn and enjoyed as an everyday timepiece (GADA - go anywhere, do anything). Featuring&#xA0;the highest mechanical accuracy standards in the industry (COSC certification) with&#xA0;one of the thinnest and lightest cases in the sports watch category, while still boasting&#xA0;100 meters or more of water resistance.&#xA0;Want to know more? Read the detailed brand profile, written by Mainspring.Watch at&#xA0;<a href="https://www.mainspring.watch/formex" style="text-decoration: underline;">https://www.mainspring.watch/formex</a>.

What makes Formex watches special?

FORMEX Swiss Made Watches

General

How do I buy a Formex watch or accessory?

Who do I contact if I have questions about the ordering process?

What happens if a model is currently not available?

How can I stay informed about special deals and new model releases?

What level of quality can I expect from Formex?

Shopping Questions

Instructions and technical specifications

I have a question about a watch

Can I adjust the strap size myself?

Can I change a Formex strap by myself?

Do all straps and bracelets in the online store fit all watch models?

Bezels

Straps, bracelets & bezels

Can I pick up my order at your offices?

What happens if I’m not home when my shipment arrives?

Can I track my shipment?

Is my shipment covered by insurance?

Do I have to pay additional taxes and duties when receiving a Formex watch?

Do I have to pay for shipping?

Shipping

Is the Credit Card payment option safe?

What payment options are available?

Payment

Can I add a note to the gift?

Can I have the watch sent to somebody else’s address?

Can I order a Formex with gift wrapping?

Gift Options

I ordered the wrong watch/accessory. What now?

Can I return my watch?

Can I return my strap/clasp/other accessories?

When can I return a watch and expect a full refund?

Can I return my watch if I want to change order modalities?

What happens to my payment after I send the watch back?

Returns

I want to report an issue with my watch

What’s covered by the warranty?

How do I take care of my Formex correctly?

How often should a mechanical watch be serviced?

Service and Repairs