Yes. None of your credit card data gets stored on our site. Security is handled by Stripe, PayPal and Klarna which are world-leading online payment providers.

Yes. None of your credit card data gets stored on our site. Security is handled by Stripe, PayPal and Klarna which are world-leading online payment providers.

Is the Credit Card payment option safe?

Payment options vary depending on shipping country and are processed through Formex's merchant of record, Global-e. Bank transfer: If you choose to pay by bank transfer, your order will be shipped after the payment reaches our account. Please choose

Payment options vary depending on shipping country and are processed through Formex&apos;s merchant of record, Global-e.&#xA0;Bank transfer: If you choose to pay by bank transfer, your order will be shipped after the payment reaches our account. Please choose to carry any processing fees that your bank may charge or your payment will not arrive in full.Payment in 4 instalments: you can select Klarna at check-out if available for your country.

What payment options are available?

FORMEX Swiss Made Watches

Payment

Who's behind Formex?

What makes Formex watches special?

General

How do I buy a Formex watch or accessory?

Who do I contact if I have questions about the ordering process?

What happens if a model is currently not available?

How can I stay informed about special deals and new model releases?

What level of quality can I expect from Formex?

Shopping Questions

Instructions and technical specifications

I have a question about a watch

Can I adjust the strap size myself?

Can I change a Formex strap by myself?

Do all straps and bracelets in the online store fit all watch models?

Bezels

Straps, bracelets & bezels

Can I pick up my order at your offices?

What happens if I’m not home when my shipment arrives?

Can I track my shipment?

Is my shipment covered by insurance?

Do I have to pay additional taxes and duties when receiving a Formex watch?

Do I have to pay for shipping?

Shipping

Can I add a note to the gift?

Can I have the watch sent to somebody else’s address?

Can I order a Formex with gift wrapping?

Gift Options

I ordered the wrong watch/accessory. What now?

Can I return my watch?

Can I return my strap/clasp/other accessories?

When can I return a watch and expect a full refund?

Can I return my watch if I want to change order modalities?

What happens to my payment after I send the watch back?

Returns

I want to report an issue with my watch

What’s covered by the warranty?

How do I take care of my Formex correctly?

How often should a mechanical watch be serviced?

Service and Repairs