FORMEX Swiss Made Watches

We advise to send your watch in every 5 years for a service.&#xA0;Before sending your watch in, please get in touch with us. We&apos;ll provide you with the details of a Formex certified watchmaker who can assist you.&#xA0;Please send us the following details by email to support@formexwatch.com :- a picture of the warranty card of your watch- a video or a picture of the issue- your shipping address and phone number A cost estimate will be shared with you.

We advise to send your watch in every 5 years for a service. Before sending your watch in, please get in touch with us. We'll provide you with the details of a Formex certified watchmaker who can assist you. Please send us the following details by em

How often should a mechanical watch be serviced?

Service and Repairs

Who's behind Formex?

What makes Formex watches special?

General

How do I buy a Formex watch or accessory?

Who do I contact if I have questions about the ordering process?

What happens if a model is currently not available?

How can I stay informed about special deals and new model releases?

What level of quality can I expect from Formex?

Shopping Questions

Instructions and technical specifications

I have a question about a watch

Can I adjust the strap size myself?

Can I change a Formex strap by myself?

Do all straps and bracelets in the online store fit all watch models?

Bezels

Straps, bracelets & bezels

Can I pick up my order at your offices?

What happens if I’m not home when my shipment arrives?

Can I track my shipment?

Is my shipment covered by insurance?

Do I have to pay additional taxes and duties when receiving a Formex watch?

Do I have to pay for shipping?

Shipping

Is the Credit Card payment option safe?

What payment options are available?

Payment

Can I add a note to the gift?

Can I have the watch sent to somebody else’s address?

Can I order a Formex with gift wrapping?

Gift Options

I ordered the wrong watch/accessory. What now?

Can I return my watch?

Can I return my strap/clasp/other accessories?

When can I return a watch and expect a full refund?

Can I return my watch if I want to change order modalities?

What happens to my payment after I send the watch back?

Returns

I want to report an issue with my watch

What’s covered by the warranty?

How do I take care of my Formex correctly?

How often should a mechanical watch be serviced?Updated 9 months ago