Before sending your watch in, please get in touch with us. We'll provide you with the details of a Formex certified watchmaker who can assist you. Please send us the following details by email to support@formexwatch.com :. - a picture of the warranty

Before sending your watch in, please get in touch with us. We&apos;ll provide you with the details of a Formex certified watchmaker who can assist you.&#xA0;Please send us the following details by email to <a href="mailto:support@formexwatch.com">support@formexwatch.com</a> :- a picture of the warranty card of your watch- a video or a picture of the issue- your shipping address and phone numberPlease be aware that taxes and duties may apply depending on the country you&apos;re shipping from. You can request reimbursement at your country&apos;s customs office. To do this, you&apos;ll typically need to provide the tracking numbers for both shipments. We suggest keeping them readily available.

I want to report an issue with my watch

Any Formex is protected by a three-year warranty which covers defects or malfunctions, such as manufacturing defects or movement malfunctions, that occur without external influence. In such a case, please send us the following details by email to sup

Any Formex is protected by a three-year warranty which covers defects or malfunctions, such as manufacturing defects or movement malfunctions, that occur without external influence.In such a case, please send us the following details by email to support@formexwatch.com :- a picture of the warranty card of your watch- a video or a picture of the issue- your shipping address and phone numberPlease be aware that if the watch has been opened by a non-official Formex watchmaker or if the issue is caused by magnetization, shock, abnormal use, or neglect, the warranty may not be applicable and service costs and shipping will be charged. &#xA0;

What’s covered by the warranty?

You can wear your watch in any situation. However, if you wear it in salt water or in a dusty environment, it’s best to rinse it off with fresh water afterwards to keep it nice and shiny. In general, the best way to clean your Formex is with a soft c

You can wear your watch in any situation. However, if you wear it in salt water or in a dusty environment, it&#x2019;s best to rinse it off with fresh water afterwards to keep it nice and shiny.&#xA0;In general, the best way to clean your Formex <a href="https://formexwatch.com/" style=" text-decoration: underline;"></a>is with a soft cloth and warm water. Don&#x2019;t use any chemical products.&#xA0;To clean in between the case suspension, crown and pushers as well as in between the links of a titanium bracelet, simply use a smooth toothbrush.&#xA0;To clean your leather band, moisten a cotton cloth with warm water, add one drop of moisturizing liquid hand soap and create suds. Gently wipe the watch band, then remove the soap residue, lay it in a well-ventilated area away from direct sunlight and apply some neutral leather conditioner once it&#x2019;s completely dry.

How do I take care of my Formex correctly?

We advise to send your watch in every 5 years for a service. Before sending your watch in, please get in touch with us. We'll provide you with the details of a Formex certified watchmaker who can assist you. Please send us the following details by em

We advise to send your watch in every 5 years for a service.&#xA0;Before sending your watch in, please get in touch with us. We&apos;ll provide you with the details of a Formex certified watchmaker who can assist you.&#xA0;Please send us the following details by email to support@formexwatch.com :- a picture of the warranty card of your watch- a video or a picture of the issue- your shipping address and phone number A cost estimate will be shared with you.

How often should a mechanical watch be serviced?

FORMEX Swiss Made Watches

Service and Repairs

Who's behind Formex?

What makes Formex watches special?

General

How do I buy a Formex watch or accessory?

Who do I contact if I have questions about the ordering process?

What happens if a model is currently not available?

How can I stay informed about special deals and new model releases?

What level of quality can I expect from Formex?

Shopping Questions

Instructions and technical specifications

I have a question about a watch

Can I adjust the strap size myself?

Can I change a Formex strap by myself?

Do all straps and bracelets in the online store fit all watch models?

Bezels

Straps, bracelets & bezels

Can I pick up my order at your offices?

What happens if I’m not home when my shipment arrives?

Can I track my shipment?

Is my shipment covered by insurance?

Do I have to pay additional taxes and duties when receiving a Formex watch?

Do I have to pay for shipping?

Shipping

Is the Credit Card payment option safe?

What payment options are available?

Payment

Can I add a note to the gift?

Can I have the watch sent to somebody else’s address?

Can I order a Formex with gift wrapping?

Gift Options

I ordered the wrong watch/accessory. What now?

Can I return my watch?

Can I return my strap/clasp/other accessories?

When can I return a watch and expect a full refund?

Can I return my watch if I want to change order modalities?

What happens to my payment after I send the watch back?

Returns