FORMEX Swiss Made Watches

Before sending your watch in, please get in touch with us. We&apos;ll provide you with the details of a Formex certified watchmaker who can assist you.&#xA0;Please send us the following details by email to <a href="mailto:support@formexwatch.com">support@formexwatch.com</a> :- a picture of the warranty card of your watch- a video or a picture of the issue- your shipping address and phone numberPlease be aware that taxes and duties may apply depending on the country you&apos;re shipping from. You can request reimbursement at your country&apos;s customs office. To do this, you&apos;ll typically need to provide the tracking numbers for both shipments. We suggest keeping them readily available.

Before sending your watch in, please get in touch with us. We'll provide you with the details of a Formex certified watchmaker who can assist you. Please send us the following details by email to support@formexwatch.com :. - a picture of the warranty

I want to report an issue with my watch

Service and Repairs

Who's behind Formex?

What makes Formex watches special?

General

How do I buy a Formex watch or accessory?

Who do I contact if I have questions about the ordering process?

What happens if a model is currently not available?

How can I stay informed about special deals and new model releases?

What level of quality can I expect from Formex?

Shopping Questions

Instructions and technical specifications

I have a question about a watch

Can I adjust the strap size myself?

Can I change a Formex strap by myself?

Do all straps and bracelets in the online store fit all watch models?

Bezels

Straps, bracelets & bezels

Can I pick up my order at your offices?

What happens if I’m not home when my shipment arrives?

Can I track my shipment?

Is my shipment covered by insurance?

Do I have to pay additional taxes and duties when receiving a Formex watch?

Do I have to pay for shipping?

Shipping

Is the Credit Card payment option safe?

What payment options are available?

Payment

Can I add a note to the gift?

Can I have the watch sent to somebody else’s address?

Can I order a Formex with gift wrapping?

Gift Options

I ordered the wrong watch/accessory. What now?

Can I return my watch?

Can I return my strap/clasp/other accessories?

When can I return a watch and expect a full refund?

Can I return my watch if I want to change order modalities?

What happens to my payment after I send the watch back?

Returns

What’s covered by the warranty?

How do I take care of my Formex correctly?

How often should a mechanical watch be serviced?

I want to report an issue with my watchUpdated 9 months ago