I ordered the wrong watch/accessory. What now?

If we haven’t processed your order yet, you can use your Formex account to cancel your order and change it. You can also contact us by email to [email protected] or in the live chat.

WATCHES

You have 30 days to send your watch back. However, for an exchange or full refund, the watch must be unworn, which means there can’t be any signs of wear and it has to be in its original packaging with all manuals and warranty cards. Send us an e-mail at [email protected] and we'll send you a return label and instructions. Please do not return your watch by creating your own shipping label as we won't be able to refund shipping costs and taxes/duties that may apply to your return. Watches that show signs of wear will be returned to you and no refund will be issued.

ACCESSORIES

All accessories are consumables and are not eligible for free returns. If you opt to return accessories separately from your watch order, kindly be informed that you will bear the responsibility for the return shipping expenses. To streamline the process and facilitate accurate Swiss customs declaration, please reach out to us via email at [email protected] . We will provide you with a pre-paid shipping label for your convenience. Please note that the shipping costs incurred during the initial shipment and the return shipment, along with any applicable taxes and duties, will be deducted from your refund amount.

We refund amounts paid to the same initial payment method.

I ordered the wrong watch/accessory. What now?Updated 9 months ago